The Police and Crime Commissioner (PCC) has published the full Police and Crime Plan which details the six public police and crime priorities for Surrey. This Plan sets the strategic direction for the Force and partners in criminal justice and community safety.
The full Police and Crime Plan is available on the PCC website, which also includes the public consultation that fed into this year's plan.
Please refer to the HMIC Crime Comparator for full details of how Surrey Police compares to other forces.
|Performance by Financial Year|
|Positive Outcome Rate||18.4%||13.8%||11.5%||18.5%|
|Violence with Injury||Crimes||3415||2867||3494||5027|
|Positive Outcome Rate||43.9%||45.4%||37.5%||32.2%|
|Serious Sexual Offences||Crimes||444||419||543||931|
|Positive Outcome Rate||32.4%||42.5%||30%||14.9%|
|Call Handling Times||% 999 calls answered within 10 secs||92.7%||93.3%||92.8%||92.9%|
|% non-emergency calls answered within 60 secs||81.3%||75.6%||67.6%||57.0%|
|Victim Care||Overall crime victim satisfaction||83.9%||85.9%||86.0%||85.7%|
|ASB victim satisfaction||78.4%||79.8%||80.3%||77.7%|
We also report bi-monthly on performance against the Police and Crime Plan, please see the related content.
101 & 999 Call Performance
|Total number of calls||29,884||9732|
|Average time taken to answer 75% of calls||36s||2s|
|Average time taken to answer 95% of calls||4m30s||4s|
|Average caller waiting time||50s||2s|