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Performance

Information about our performance.

The Police and Crime Commissioner (PCC) has published the full Police and Crime Plan which details the six public police and crime priorities for Surrey. This Plan sets the strategic direction for the Force and partners in criminal justice and community safety.

The full Police and Crime Plan is available on the PCC website, which also includes the public consultation that fed into this year's plan.

Please refer to the HMIC Crime Comparator for full details of how Surrey Police compares to other forces.

 

101 & 999 Call Performance

August 2017 101 999
Total number of calls  25,011 11,450
Average time taken to answer 75% of calls  3m 2s
Average time taken to answer 95% of calls  15m 12s
Average caller waiting time  2m18s 3s
July 2017 101 999
Total number of calls  28,230 12,180
Average time taken to answer 75% of calls  2m20s 2s
Average time taken to answer 95% of calls  8m 12s
Average caller waiting time  1m44s 3s
June 2017 101 999
Total number of calls 27,641 11,965
Average time taken to answer 75% of calls 2m10s 2s
Average time taken to answer 95% of calls 8m 14s
Average caller waiting time 1m42s 3s
May 2017 101 999
Total number of calls 26,734 10,980
Average time taken to answer 75% of calls 1m20s 2s
Average time taken to answer 95% of calls 7m 12s
Average caller waiting time 1m17s 3s

 

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