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Performance

Information about our performance.

The Police and Crime Commissioner (PCC) has published the full Police and Crime Plan which details the six public police and crime priorities for Surrey. This Plan sets the strategic direction for the Force and partners in criminal justice and community safety.

The full Police and Crime Plan is available on the PCC website, which also includes the public consultation that fed into this year's plan.

Please refer to the HMIC Crime Comparator for full details of how Surrey Police compares to other forces.

 

101 & 999 Call Performance

May 2017 101 999
Total number of calls 26,734 10,980
Average time taken to answer 75% of calls 1m20s 2s
Average time taken to answer 95% of calls 7m 12s
Average caller waiting time 1m17s 3s
April 2017 101 999
Total number of calls  25,933 9,599
Average time taken to answer 75% of calls  42s  2s
Average time taken to answer 95% of calls  4m40s 6s
Average caller waiting time  55s 3s
March 2017 101 999
Total number of calls  29,884 9,732
Average time taken to answer 75% of calls  36s  2s
Average time taken to answer 95% of calls  4m30s 4s
Average caller waiting time  50s 2s

 

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