Report a crime online or call us on 101 or 999 in an emergency

Victims of crime

If you have been affected by crime we will support you by giving you the help you deserve.

Surrey is a fairly safe place to live, work and visit. The chances of you or your family becoming a victim of crime are low. If however you have been affected by crime we will support you by giving you the help you deserve.

We know being a victim of crime can be upsetting and we are here to provide information on your rights and about what you can expect from us. We can also provide someone to talk to who understands what you are going through.

If you have been a victim of crime it is important that you report it, you can use the online reporting tool or call 101. In an emergency always call 999.

We take every crime seriously and you will be kept informed of each step in the investigation. If you have any questions you can call 101 and ask to speak with the officer in charge.

Police Victim Right to Review

In cases when a suspect has been identified by the police and interviewed under caution, a victim has a right to request a review where the police:

  • Decide not to prosecute where they have the authority to charge
  • Decide that the case does not meet the threshold for referral to the Crown Prosecution Service for a charging decision.

The right to review only applies to decisions made on or after 1 April 2015. You will be told if you are eligible for a review by the officer dealing with your case.

What cases are not covered by the Victim Right to Review?

  • Cases where no suspect has been identified and interviewed
  • Cases that are dealt with by an out of court disposal – for example a caution
  • Cases where the victim retracts their complaint or refuses to co-operate with the investigation
  • The police decide not to continue with enquiries due to lack of evidence at this time.

Who can apply under the scheme?
Any victim, including:

  • Close relatives of a person whose death was directly caused by criminal conduct
  • Parents or guardians where the main victim is under 18
  • Family spokespersons of victims with a disability or who are so badly injured that they cannot communication
  • Businesses – providing they give a named point of contact.

How can you trigger a review?
Complete the ‘Contact Us’ form. If you have a crime reference number, please include that in the form. Your request will be acknowledged within 10 working days.

Time limits

  • You can request a review within three months of being notified of the decision of the case being filed
  • Where possible, we will aim to complete the review and let you know the decision in writing within six weeks of receiving your request for a review. If this is not possible, we will let you know.